The Belgian FPS Justice struggled with previous digital transformation initiatives that prioritized technology over people. This led to employee resistance, widespread skepticism, and failed attempts to create meaningful change. Employees felt changes were forced upon them without consideration for their daily challenges and needs.

In collaboration with the FPS Justice leadership, we shifted the focus from a technology-focused transformation story to a human-centered change narrative. We began by crafting a shared vision that addressed both the organization's goals and the needs of employees. Through storytelling, we illustrated how these changes would directly benefit employees in their work lives. We emphasized empowerment and participation, actively involving the workforce in the process. This approach positioned technology as a tool to enable the transformation rather than the sole reason for change.

The general awareness in the organization that everyone’s role is key has already changed even though the road ahead is still long. Employee resistance is spotted and addressed, ensuring every change in the process is accounted for. There's a renewed sense of engagement and responsibility. The digital transformation is not the end goal, but a means to create a better organization. Building trust and collaboration with employees sets the groundwork for greater success in future digital endeavors.